Refund policy

🔮 Cozy Cauldron – Return Policy

At Cozy Cauldron Scoops, every order is packed with a little magic ✨especially our mystery scoops and boxes! Because of the unique, surprise nature of these items, our return policy is slightly different from standard products.

🎁 Mystery Scoops & Mystery Boxes (Final Sale)

All Mystery Scoops and Mystery Boxes are final sale and not eligible for returns or exchanges.

Each scoop is a curated surprise, and while we promise quality and care (no junk, ever 💖), we cannot accept returns based on item preferences, duplicates, or surprises not meeting expectations.

📦 Standard Returns (Non-Mystery Items)

We offer a 30-day return policy for all eligible non-mystery items.

To qualify for a return:

  • Item must be unused, unworn, and in original packaging
  • Tags must still be attached
  • Proof of purchase is required

To start a return, contact us at:
📧 Shop@cozycauldronshop.com

Once your return is approved, we’ll provide instructions and a return shipping label.

📍 Return Address:
432 Abbeyfeale Rd. Mansfield, OH 44907

⚠️ Items sent back without prior approval will not be accepted.

⚠️ Damages & Order Issues

Please inspect your order as soon as it arrives.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately at Shop@cozycauldronshop.com so we can make it right 💫

🚫 Non-Returnable Items

The following items cannot be returned:

  • Mystery Scoops & Mystery Boxes
  • Custom or personalized items
  • Perishable goods (food, plants, etc.)
  • Personal care items
  • Hazardous materials
  • Sale items
  • Gift cards

If you're unsure, feel free to reach out before purchasing!

🔁 Exchanges

We do not offer direct exchanges.

If your item is eligible, simply return it (once approved), and place a new order for the item you’d like.

EU Customers (14-Day Cooling Off Period)

If your order is shipped to the European Union, you may cancel or return eligible (non-mystery) items within 14 days.

Items must still meet all return conditions:

  • Unused
  • Original packaging
  • Proof of purchase

💸 Refunds

Once we receive and inspect your return, we’ll notify you of approval.

If approved:

  • Refunds are issued to your original payment method
  • Please allow up to 10 business days for processing

If it’s been more than 15 business days since approval, contact us at:
📧 Shop@cozycauldronshop.com